24/7 Technical Support
+1 418 922 7703
Downtime of the automation needed to be minimized both to reduce costs and to ensure on-time product delivery.
APPROACH
The customer’s machine operators, technicians and engineers can always connect to an D&D support person with expert knowledge of their equipment.
The customers’ automation can be put on a secure VPN allowing for remote connection to all PCs and automation controllers. This will enable quick troubleshooting of issues and drastically reduced the cost of any customer-requested coding changes. Only the support team (as approved by the customer) has access to the customers’ network.